Privacy Policy

1. Information We Collect

We may collect the following categories of information when you register, place an order or use our services:

• Personal details such as name, date of birth and gender
• Contact information such as email address, phone number and delivery address
• Health and medical information, including uploaded prescriptions, medicine orders and purchase history
• Account credentials, including a securely stored password
• Technical data such as IP address, browser type and device information collected automatically

2. How We Use Your Information

We use the information you provide to:

• Create and manage your S D Pharma customer account
• Process medicine orders, coordinate home delivery and verify prescriptions where required
• Confirm customer identity and maintain accurate order records
• Communicate with you regarding orders, deliveries and support requests
• Improve our website, services and customer experience

3. Information Sharing

We do not sell your personal or health information. Your prescriptions and order details are shared only with our delivery partners as needed to fulfil your order, and with you, unless you provide explicit consent to share them with someone else. We may share limited data with trusted service providers who help us operate the platform, subject to confidentiality obligations, or when required by applicable law or pharmacy regulations.

4. Data Security

We implement reasonable technical and organizational measures — including encryption, access controls and restricted staff access — to protect your information from unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Cookies

Our website may use cookies and similar technologies to remember your preferences, keep you signed in, and understand how our site is used. You can control cookies through your browser settings; disabling cookies may affect certain features of the site.

6. Your Rights

You may access, update or request a copy of your order history and profile information at any time by contacting us. You may also opt out of promotional communications while continuing to receive essential service-related messages.

7. Data Retention

We retain your personal, order and prescription information for as long as your account remains active or as required by applicable pharmacy record-keeping regulations. If you deactivate your account, we may retain certain data as required for legal, regulatory or record-keeping purposes.

8. Minors

Medicines for minors may be ordered only by a parent or legal guardian, who is responsible for providing consent and accurate information on the minor's behalf. Prescription and age-restricted medicines require a valid prescription or age verification from a registered adult.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of S D Pharma after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at:

S D Pharma
B35 Dr. Radha Gobinda Nath Sarani, Kolkata 700033
Email: support@sdpharma.com